22bet Casino - Il ritiro del giocatore è stato rifiutato.

Hi,

I'm new to these things and I screwed up.

Initially I made a deposit with my skrill account, but then I was asked to send proof of address and as they did not accept print I decided to use my girlfriend's skrill account to make new deposits and withdrawals (only for the platform)

All deposits in both my skrill account and my girlfriend's account were made from my bank account.

Now 22bet is asking for all prints of my girlfriend's skrill account and the match will block my account.

Is there any way I can solve this?

Thanks

Olá,

Sou novo nestas coisas e fiz asneira.

Inicialmente fiz depósito com a minha conta skrill, mas depois me pediram para enviar comprovativo de morada e como não aceitavam print decidi usar a conta skrill da minha namorada para fazer novos depósitos e levantamentos (apenas para a plataforma)

Todos os depósitos tanto na minha conta skrill como da minha namorada forma feitos da minha conta bancária.

Agora a 22bet está a pedir todos os prints da conta skrill da minha namorada e a partida vão bloquear minha conta.

Tem alguma forma de eu resolver isto?

Obrigado

used a third party for depositing.

Reply:

Dear Jreiferreira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://22bet.com/information/rules/7:

„22BET does not accept third party deposits. You must make deposits only from a bank account , bank cards VISA/MasterCard (Cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile), payment systems Skrill/NETELLER or other payment wallets/payment options that is registered in your own name (The administration does not recommend making deposits using someone else’s electronic wallet. The administration has the right to return funds to the holder of such electronic wallet without prior notification).

If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22BET is not responsible for the lost funds deposited from third party accounts."

Please understand that these rules have been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. Would you be able to prove that you are a legitimate owner of the payment method? Does your girlfriend have an account in the same casino too?

Looking forward to hearing from you.

Best regards,

Petronela 

Dear Jreiferreira,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.