Cazimbo Casino - Il giocatore deve affrontare problemi ripetitivi di verifica dell'estratto conto.

I made three withdrawals of 500 euros each at the beginning of January 2024, and I was asked to verify my documents.

After numerous attempts, I am left with only my bank statement left to verify.

Every time I upload it in the designated area, it gets rejected, saying that the name of the bank is not indicated, when it is indeed displayed both in the header and on the second page.

Obviously, no live chat operator is able to assist me, let alone the email support that unrelentingly continues to ask me for the document with the visible name of my bank.

Ho effettuato tre prelievi da 500 euro i primi di gennaio 2024 e mi è stata richiesta una verifica dei documenti

Dopo svariati tentativi mi è rimasto solo l estratto conto da verificare

Ogni volta che lo carico nell apposita sezione mi viene respinto dicendomi che non è indicato il nome della banca quando invece viene riportato sia nell intestazione che nella seconda pagina

Ovviamente nessun operatore della live chat riesce ad aiutarmi ne tanto meno il supporto via mail che continua imperterrito a richiedermi il documento con il nome della mia banca visibile

Dear notry98,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Cazimbo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you sent your bank statement for the month of February in the original PDF format with all the necessary details fully visible? Please forward me the document you sent to the casino and got rejected. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Perfect, I'll turn the document over immediately

Perfetto giro subito il documento

Thank you very much, notry98, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi notry98,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Cazimbo Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if the name of the bank is the only problem with the provided bank statement?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Of course, I am repeatedly told that that is the problem, but as you can see from the pdf file I sent you, the name can be seen both in the header and on the second page

I made a request for three withdrawals of five hundred euros maximum withdrawal amount, in January and since then I have been trying to verify my account to ensure that the withdrawals go to the amount

The last document to verify is the bank statement but there is no way to obtain information in chat other than that provided regarding the missing name of the bank despite it being reported twice

Certo mi viene detto ripetutamente che il problema è quello , ma come può notare dal file pdf che vi ho mandato il nome si vede sia in intestazione che in seconda pagina

Ho effettuato Richiesta di tre prelievi da cinquecento euro importo massimo di prelievo , a gennaio e da quel momento sto cercando di verificare il mio account per Far sì che i prelievi vadano ad importo

L'ultimo documento da verificare è l'estratto conto ma non c'è verso di ottenere informazioni in chat oltre che quelle fornite riguardanti il nome mancante della banca nonostante sia riportato ben 2 volte

Dear Customer,

Thank you for your patience.

We would like to inform you that your account on Cazimbo was verified on 20.03.2024, and your pending withdrawals for 1500 EUR were paid on 21.03.2024-22.03.2024.

Best regards,

Cazimbo.com

Thank you for the updates, Cazimbo Casino!

Dear notry98, please let us know as soon as you receive the payout from the casino. I hope it won't take long until the money reaches your account.

Dear notry98,

Have you received your withdrawal from the casino yet?

Dear notry98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.