Mr Bet Casino - Il ritiro del giocatore è stato rifiutato.

Hello, I won 20,000 euros at Mr.Bet. I requested a payout of 5000 euros to the payment method account specified during verification (this is a bri paysafe account with iban and bic, i.e. a completely normal account and I don't have any other account and can't open a new one at the moment) so the first payout It worked, now I wanted to apply for a second one of 5000 euros, which was rejected on the grounds that I should specify a payment method in my area!!! Attached is the news. Am Mr.Bet (withdrawal and refused) I would be very grateful if you could help me!! Kind regards MF****

Hallo ich habe bei Mr.Bet 20000 Euro gewonnen. Habe eine Auszahlung von 5000 Euro beantragt auf das bei der Verifizierung angegebene Konto für Zahlungsmethode (das ist ein Konto bri paysafe mit iban und bic also ganz normales Konto und ich habe kein andres Konto und kann auch aktuell kein neues eröffnen) so die 1. Auszahlung hat funktioniert nun wollte ich eine 2. Von 5000 Euro beantragen diese wurde abgelehnt mit der Begründung ich soll eine Zahlungsmethode in meiner Nähe angeben!!! Im Anhang die Nachrichten. Bin Mr.Bet ( Auszahlung und verweigert) Ich wäre Ihnen sehr Dankbar wenn Sie mir helfen könnten!! Liebe Grüße M.F****

Dear marvin.75,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support regarding the error message you received? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

If there is any other relevant communication between you and the casino feel free to send it to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear marvin.75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply.

The casino answered me: since the bank where I paid out and would like to pay out is based in Ireland, they are not allowed to pay out and the one payout would have been a technical error on their part.

Vielen Dank für Ihre Antwort.

Das casino hat mir geantwortet: da die Bank auf der ich ausgezahlt habe und auszahlen möchte ihren Sitz in Irland hat dürfen sie nicht auszahlen und die eine Auszahlung wäre eine technischer Fehler ihrer Seite gewesen.

Has the casino suggested any alternative ways for you to pay out your winnings?

What did the casino recommend in this situation?

Dear marvin.75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.