Palace of Chance Casino - Il ritiro del giocatore è ritardato di sette settimane.

On 6/9/24 using a "no rules" bonus I won over $2500 and requested a withdrawal. All verification documentation were completed and approved the same day. The withdrawal was approved on 6/20/24 at which time i received and email stating I would see the payment in my bank account shortly. I still haven't received the payment. I have spoken with customer service on multiple occasions only to be told they couldn't do anything to speed up the process. The payment was sent to the payment processor on 7/7 at which point I was told 3-10 business days. On business day 11 I spoke with customer service again and was told the case would be escalated to a manager and usually would be resolved in 24-48 hours. As of 8/2/24 the case still was not resolved nor was it escalated to a manager as promised.

Hello averettec,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Palace of Chance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear averettec,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your assistance. Payment received!!!

Dear averettec,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru