Ruby Slots Casino - Il ritiro del giocatore è ritardato.

The problem is that after winning without a deposit, I bet $100 for withdrawal, this is the minimum withdrawal, through the bank transfer system, to my card! I logged in for three days and it was still being processed, it was impossible to contact the support service at all (and then I couldn't log into my account at all!!!

Проблема в тому , що вигравши с без депу, поставила на виведення 100 $, це мінімальна на виведення, через систему банк трансфер, на свою карту! Днів три зазходила то воно так і стояло в обробці, зі службою підтримки взагалі не можливо звьязатися( а потім взагалі не могла зайти в свій обліковий запис!!!

Hello leskovalera27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No, I did not upload any documents, I did not communicate and I did not make a deposit! I registered two months ago, I didn't win the first one, but the second one that came to my mail, I won! My region record was created with some common password from all similar casino sites, and now I can't go to this site, it says that there is a problem (

Ні , ніяких документів я не завантажувала , не спілкувалась та не робила депозит! Зарееструвалась місяців два назад, перший бездеп не відіграла, а другий що прийшов на почту мені, відіграла! Мій обл запис був створений якимось загальним паролем від усіх схожих сайтів казино, а тепер я не можу зайти на цей сай пише що якась проблема(

Hello leskovalera27,

Please note that in order to withdraw you will definitely need to verify your account and most likely even to deposit in order to verify your payment method.

So how do I get into the office?

Так а як мені зайти в кабінет?

Sorry I do not understand your question, can you please clarify?

Dear leskovalera27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.