Slots of Vegas Casino - Il ritiro del giocatore è ritardato.

Hi!

I am just following up here as I requested the withdrawal on the 5th and it is still not approved and it is the 15th.

If someone can look into this for me it would be greatly appreciated🙂

Dear Britterlynne,

Thank you for submitting your complaint. I am sorry to hear that you are encountering issues with Slots of Vegas Casino once again.

Before we proceed, I would appreciate your assistance in providing some additional information:

• Is this the first request you have made since your previous complaint?
• Did you wait the advised 14 days for the payment to be processed?
• Was the balance in question accumulated through real money or a bonus?

Your responses will help us in addressing your concerns more effectively.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Nick

Hi !!

The payment hasn’t been approved yet so I’m guessing it won’t be paid out in 14 days.

Hi!

just following up still no approval

I am not sure why I have to do this with every withdrawal. I have had to file a complaint with casino guru EVERY TIME.

I just chatted with Brian silver oak and Peter slots of Vegas. It has been past the normal time frame for approval so they have escalated these issues. Why does it take me reaching out every time to get the ball rolling.

Nick,

can you please help in this matter

Dear Britterlynne,

As your withdrawal has not been processed within the recommended timeframe, I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru), who will be assisting you moving forward.

Wishing you the best of luck in resolving the matter.

Best regards,

Nick

Thank you 🙂

Hello, Britterlynne,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. If there was/is any progress in the meantime, feel free to let me know.

Dear Slots of Vegas Casino team,

Can you please look at the player's pending withdrawal and provide us with an update? Is there anything she could do on her side to expedite the process?

Thank you.

It looks like it may have been approved the 24th

I will wait 10 days or so and follow up

Greetings all,

The withdrawal had been approved but yet to be sent to our 3rd party payment providers. I have sent a request directly to our payouts department to expedite payment, hopefully we see some movement shortly. Once payment has left the casino to the 3rd party we are generally looking at 3-10 business days on delivery.

Best wishes,

Nick and Slots of Vegas

Thank you !

Thank you both for your replies.

Dear Britterlynne,

Can you please provide us with an update? Is there any progress?

Have you already received your payment? If so, can I consider the matter resolved and close it accordingly, or, is there anything else we can help you with?

Looking forward to hearing from you.

No payment 😕

Nothing yet

Thank you for the update, Britterlynne.

Nick informed us about the approval on October 7, 2024. So, the 10th business day is today.

I will set up the timer for you until Friday, with a few more days in case of a delay. So, please let me know once the payment reaches your account or about an update (no payment) on Friday, October 25, 2024.

Thank you.

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.