SlotV Casino - Il giocatore non è riuscito a trovare la pagina di prelievo sul sito web del casinò.

Why can't the casino use a translator? I do not speak English Every other casino where I played has a translator and furthermore I do not come to the checkout mode in silent checkout mode. Although I have a considerable balance

Warum  kann das Casino  kein Übersetzter nutzen. Ich kann kein englisch  Jedes andere  Casino  wo ich gespielt  habe  , hat ein Übersetzer.Desweiteren  komme ich garnicht  in den Auszahlungsmodus  geschwiegen  zu Kasse. Obwohl ich ein beachtliches  Guthaben habe

Dear Jürgen,

Thanks for contacting Casino Guru and letting us help you. From what I understand, you could not find the cashier to make a withdrawal, is this correct? I have successfully logged into the casino and I have opened the cashier and withdrawal page without any problems. It will appear when you click your account logo or find it in the top left menu on the website. Also, I accessed this casino from Germany and all menus are in German.

Best regards,

Satrio

Hello, all right, I got in touch with the Vadino. Is only in English (chat or email as well as phone. Since I am an absolute non-English connoisseur, I had to use a translator. It always took a long time. I found out that my verification is still being processed and I therefore do not open the till In every other casino you can easily open the cash register. And above all every casino that I know or have already played has a German chat and if not used the casino has a translator. So I sent all the documents but apparently find them the always new thing to submit, this is not normal

Hallo.alles klar.ich habe mich mit dem Vadino in Verbindung gesetzt. Geht nur auf englisch(Chat oder Email genausowie Telefon.Da ich ein absoluter Nichtenglisch Kenner bin,musste ich ein Übersetzer  benutzen.Das hat immer sehr lange gedauert.Da habe ich erfahren, Das meine Verifizierung noch bearbeitet wird und ich deshalb die Kasse nicht öffnen kann.In jedem anderen Casino kann man problemlos die Kasse öffnen. Und vor allem  jedes Casino das ich kenne oder schon gespielt  habe  , hat auch einen deutschen Chat und falls nicht benutzt  das Casino  einen Übersetzer. Also ich habe alle Dokumente gesendet. Aber anscheinend  finden die immer neues was ich einreichen  soll.Das ist nicht normal 

Hi Jürgen,

Thanks for your reply. Could you please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Many thanks

Hi Jürgen,

Any updates on your verification process? I am extending the timer for another 7 days. Please forward the relevant communication between you and the casino stating about this issue to satrio.y@casino.guru ? Thank you in advance for your reply.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.