Spin247 Casino - Il ritiro del giocatore è stato ritardato.

Hello Dear Guru Team,

For me it is more about a small amount, but this is more about the principle.

The experiences I have now read about on the internet do not bring out the casino well.

I have met all wagering requirements and verified myself, but the payout has been pending for over 3 weeks. Any attempts to contact the casino will fail.

Maybe it brings something when you interfere 🙂.

Best regards

Hallo Liebes Guru Team,

es geht bei mir eher um einen kleinen Betrag, jedoch geht es hierbei eher ums Prinzip.

Die Erfahrungen von denen ich nun im Internet gelesen habe, bringen das Casino nicht gut zum Vorschein.

Ich habe alle Umsatzbedingungen erfüllt, meine Person verifiziert, jedoch steht die Auszahlung seit über 3 Wochen auf ausstehend. Jegliche Kontaktversuche mit dem Casino verlaufen im Sande.

Eventuell bringt es ja was, wann ihr euch einmischt 🙂.

viele Grüße

Dear Halil,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

no it's the first payout from me. All you have to do is verify your identity card, which I submitted immediately.

Yes, it was a no deposit bonus, the bonus conditions were met and the bonus was fully implemented. I am also not above the maximum withdrawable amount for this bonus.

There have been attempts to contact the casino, but no response has been received from them so far.

Many greetings

Hallo Kristina,

nein es ist die erste Auszahlung von mir. Man verlange lediglich die Verifizierung durch Personalausweis, welches ich sofort eingereicht hatte.

Ja es ist ein Bonus ohne Einzahlung gewesen, die Bonus Bedingungen wurden eingehalten und der Bonus wurde komplett umgesetzt. Ich liege auch nicht über dem Maximum des auszahlbaren Betrages bei diesem Bonus.

Kontaktversuche mit dem Casino gab es, jedoch kam bisher keine Antwort von denen.

Viele Grüße

Thank you very much Halil for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Halil,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Spin247 Casino to the conversation to participate in the resolution of this complaint.

Hello Adam,

Yesterday I received an email where I should verify myself for spin247 via Hooyu. I did this too.

after that nothing more happened.

Best regards

Hallo Adam,

gestern kam eine email, wo ich mich über Hooyu für spin247 verifizieren sollte. Auch dies habe ich erledigt.

danach ist aber erstmal nichts weiteres passiert.

viele Grüße

Hello Halil,

Did you receive any confirmation that the verification was successful?

Hello Adam,

yes the verification has been confirmed.

I'll just wait until something new happens.

according to the experiences of others, it will probably take a few months 🙂

Hallo Adam,

ja die Verifizierung wurde bestätigt.

ich warte einfach mal, bis was neues passiert.

nach den Erfahrungen von anderen, dauert es wahrscheinlich ein paar Monate 🙂

Hello Adam, there is news.

according to the transaction list, the money has been paid out. So far nothing has been received on my account.

I will report if this should happen.

Best regards

Halil Sahin

Hallo Adam, es gibt Neuigkeiten.

laut Transaktionsliste ist das Geld ausgezahlt worden. Bisher ist aber noch nichts auf meinem Konto eingegangen.

Ich berichte, falls dies passieren sollte.

viele Grüße

Halil Sahin

Hello Halil,

Thank you for keeping me updated. I hope the issue will soon be resolved.

Dear Halil,

I am extending the timer by 7 days, please let me know if you receive your payment. If you do not receive it within this time I will again attempt to contact the casino.

Hello Adam, the money has not yet been posted to my account. In addition, the transaction has been removed from the list and I can no longer see the payout.

If they put on such a theater for 60 euros, I feel sorry for the people who have won a lot there. They will probably have to wait a lifetime as well.

Hallo Adam, das Geld ist bis heute nicht auf meinem Konto verbucht worden. Zudem ist die Transaktion aus der Liste rausgenommen worden und ich sehe die Auszahlung nicht mehr.

Wenn die schon bei 60 Euro so ein Theater veranstalten, tun mir die Leute leid, die dort sehr viel gewonnen haben. Die werden wohl ebenso ein Leben lang warten müssen.

Dear Halil,

Thanks for the update, I will again attempt to contact the casino.

We would like to ask Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Halil,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could be of more help.

Best Regards,

Adam