Winbig21 Casino - Il giocatore dichiara che il pagamento è in ritardo.

I won $406 on a no-deposit bonus, with max withdrawal 45$. I cannot withdraw, and they won't allow me. They want an initial deposit to process, even if I withdraw by bitcoin. THis is not what it says in T&Cs. I wagered $2000 to even get here. It's so fake. Do not use.

Dear chrisjorg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear chrisjorg,

Have you received your withdrawal from the casino yet?

No I am unable to cash out. They won't let me before I make a deposit. I refuse to deposit with such a safety record. The money is just sitting on the account. I have $560 on the account, with a $45 withdrawable from bonus.

Thank you for your reply, chrisjorg. Please understand that this is a standard requirement. The vast majority of online casinos require players to make at least one successful deposit before any withdrawal is processed. This usually helps casinos verify the payment method and ensure a quicker withdrawal process with fewer obstacles and less room for errors. We always recommend players follow the casino's instructions in such cases.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Dear chrisjorg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.