CosmicSlot Casino - Il giocatore ha difficoltà a incassare le sue vincite.

The payouts in this casino are subject to the following conditions:

daily 500€

per payout max but only 400€

€10,000 per month

and you can't request a payout every day until you've already started ones.

after I didn't get an answer either in the chat or to all emails, I received a payout plan.

it is therefore never possible to pay out €10,000 per month.

no payment has been received so far, so that a further payment is possible.

In addition, it is not possible to set limits yourself or have them set.

fie Auszahlungen obliegen in diesem Casino folgenden Bedingungen:

töglich 500€

je Auszahlung Max aber nur 400€

monatlich 10.000€

und kann man auch nicht jeden Tag eine Auszahlung beantragen, erst wenn dir bereits gestarteten vollzogen wurden.

nachdem ich weder im Chat noch auf sämtliche Mails ne Antwort kam, erhielt ich einen auszahlungsplan.

es ist also nie möglich 10.000€ im Monat auszuzahlen.

auch bis jetzt ist noch keine Zahlung eingetroffen, so dass eine weiter möglich sei.

ausserdem ist es nicht möglich Limits in irgendeiner Form selbst zu setzen oder setzen zu lassen.

Dear metzen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your cashout and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The player account is fully verified since 03/31/2023.

Das Spieler Konto ist seit dem 31.03.2023 vollständig verifiziert.

Hello MEDDIREYES and CasinoGuru Team!

As we can see you have already got your first payout on 04/04/2023. Due to standard financial rules, it may take some time to get money directly to your finance account, generally it is up to 3 work (bank) days.

Best regards,

CosmicSlot Team

Thanks to both parties for the reply.

Dear metzen,

Please let us know about any news regarding your cashout, and whether there are any delays or anything else you might require assistance with. I'll set the timer to 7 days. I'll await your reply.

The first has come, but how should you implement it daily 400 per / maximum

500€ per day - if it takes 3-5 days to finish one time... it takes weeks to receive my profit.

plus you can't set any limits that I find much more unsportsmanlike!

Die erste ist gekommen, nur wie soll man es umsetzen täglich 400 pro / maximal

500€ pro Tag - wenn es 3-5 Tage dauert bis eine mal durch ist… das dauert ja dann Wochen um meinen Gewinn zu erhalten.

plus man kann keine Limits setzen dass finde ich viel unsportlicher!

So today is February 6th, 2022

29.03 400€ (arrived on 4.3.)

31.03 110€ (arrived on 5.3)

03/31 390€ not yet

02.04 400€ nothing

04.04 400€ nothing

06.04 400€ nothing

….

Money is waiting on my account... instead of making the customer happy - you really try to encourage the customer to continue playing with such long and apparently complicated payment procedures.

there is no way to set a limit - not even the chat can do it!

and you can only withdraw every 2 days because there is always something in the queue if you then withdraw 500€ per day as possible. Do you have to split it and thus again occupy a large payout slot.

and also the answers in the chat - contact the department by mail... but they just don't answer.

Can't you just pay out everything in a row, I'm guaranteed not to play under such conditions as long as I see what's happening and you approach the customer.

Also heute ist der 6.2.22

29.03 400€ (kam am 4.3.)

31.03 110€ (kam am 5.3)

31.03 390€ noch nicht

02.04 400€ nix

04.04 400€ nix

06.04 400€ nix

….

Geld auf meinem Account wartet… anstatt den Kunden happy zu machen - versucht man wirklich mit solch langen und anscheins komplizierten Auszahlungsverfahren, den Kunden zum weiterspielen zu animieren.

es gibt gar keine Limit setzen Möglichkeit - nicht mal der Chat könne es!

und man kann nur alle 2 Tage auszahlen weil ja immer was in der Warteschlange ist, wenn man dann 500€ pro Tag wie möglich auszahlt. Muss man es splitten und belegt somit wieder einen großen auszahlungsslot.

und auch die Antworten im Chat - wenden sich an die Abteilung per Mail… nur die antwortet halt nicht.

könnt ihr nicht einfach alles hintereinander auszahlen, ich spiele unter solchen Bedingungen garantiert nicht mehr solange ich sehe es passiert was und man geht mal auf den Kunden zu.

Thank you very much, metzen, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Metzen!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to ask the CosmicSlot Team if there is any way to speed up the withdrawal process, for example, withdraw the full balance at once or at least make withdrawal limits higher?

Thank you!

Good day everyone!

We have already withdrawn 900 euros for the player and the active balance left is 2 euros without any active withdrawal requests.

Best regards,

CosmicSlot Team

Metzen, can you, please, confirm how much of the disputed amount have you already received?

There are 3 x €400 in the queue

2.4

4.4

6.4

... and every few days something happens sporadically.

Why is nobody responding to my message regarding no limits - at other casinos this is also displayed here at Casino Guru as a note.

Es sind 3 x 400€ in der Warteschlange

2.4

4.4

6.4

… und alle paar Tage passiert sporadisch mal was.

warum reagiert keiner auf meine Nachricht bzgl keine Limits - bei anderen Casinos wird das hier bei Casino Guru als Vermerk sonst auch angezeigt.

Do you mean withdrawal limits or responsible gaming limits?

Responsible gaming is non-existent.

wow all of a sudden all 3 open payouts were done today..,

thanks pavel

Verantwortungsvolles spielen ist nicht vorhanden.

wow auf einmal waren alle 3 offenen Auszahlungen heute fertig ..,

danke pavel

From what I can find on their website, they have only self-exclusion and cooling-off options.

Also, please, let me know as soo as you will receive your funds.

Dear metzen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Metzen, have you received your funds?

We have learned from the player, that they have received their funds successfully. Therefore, I am now closing this complaint as resolved.

I would like to thank both sides for the cooperation and wish them all the best!

Respectfully,

Pavel K

Casino Guru Team