GreatWin Casino - Le vincite dei tornei dei giocatori sono state contestate.

Hi! I've encountered an issue while playing live casino blackjack and participating in a tournament campaign. A pop-up notification appeared indicating that I had won 200k in the tournament/campaign. This notification showed up when I returned to the table the next day. I've tried to get clarification on this, but customer support and the game provider say that there's no such payout coming. I don't understand why I first received a notification saying that I had won that amount, only to be told later that no such payout exists. Thank you.

Hei! Semmonen ongelma olis, kun pelasin live-kasinolla blackjackia ja osallistuin turnauskampanjaan, niin siellä tuli sellainen pop-up ilmoitus, että olisin voittanut 200k turnauksessa/kampanjassa. Tuo ilmoitus tuli kun seuraavana päivänä palasin pöytään. Olen yrittänyt saada tähän selkoa, mutta aspa ja pelintarjoaja sanoo ettei semmosta olekaan tulossa maksuun. Ei ymmärrä, että miksi ensin tulee toi ilmoitus, että on voittanut tuollaisen summan, ja sitten sanotaan ettei semmosta ole olemassakaan. Kiitos

Dear Topelias88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GreatWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there any evidence of the win recorded in your gaming history or elsewhere?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

There is no greater history than that pop-up window, which I didn't notice to take a screenshot of at the time. that's what it looked like. There have probably been 7 of those, but also for smaller amounts. Two 25e campaign wins have been paid.

Ei ole sen suuremmin historiaa, kuin tuo ponnahdusikkuna, mistä en sillä hetkellä huomannut ottaa kuvankaappausta. tuon näköinen se oli. Noita on tullut varmaan 7 kpl, mutta pienemmille summille myös. Kaksi 25e kampanjavoittoa on maksettu.

I am sorry but without any evidence of winnings, we can't compel the casino to award you any.

Please clarify what qualifies you for the winnings mentioned in the description of your complaint, otherwise, we'll be forced to reject the complaint as unjustified. Thanks for your understanding.

I'm trying to search, but like I said, there's no evidence of that other than that popup that I didn't notice to take a screenshot of. It's strange that the player still has to go to the store looking for evidence of some tyrant.

Yritän etsiä, mutta niin kuin olen sanonut, tuosta ei jäänyt mitään muuta todistetta kuin tuo ponnahdusikkuna, mistä en huomannut ottaa kuvankaappausta. Erikoista, että pelaaja joutuu vielä kaupan päälle etsiin todisteita jostain syövereistä.

There, when the €25 campaign win was paid twice, it was only then entered in the game history!

Tuossa kun maksettiin kaksi kertaa 25€ kampanjavoitto, niin vasta sen jälkeen tuli pelihistoriaan siitä merkintä!

It also said that those rewards will be automatically added to the game account within 2 weeks. The casino also said to ask the game provider and the game provider said to ask the casino. Even less is confusing! I think it's quite a shocking move. There have been pop-up messages for amounts of 1000e, 500e, 100e, 200e and at least a couple of times 25e, and those 25 are the only ones that have been paid.

Lisäksi sanottiin, että nuo palkinnot lisätään automaattisesti pelitilille 2 viikon kuluessa. Myös sanottiin kasinolta, että kysy pelintarjoajalta ja pelintarjoaja sanoi, että kysy kasinolta. Vähemmästäkin sekoaa pää! Mun mielestä aivan järkyttävää touhua. On tullut pop-up ilmoja summista 1000e, 500e, 100e, 200e ja ainakin pari kertaa 25e, ja noi 25;set on ainoat mikkä on maksettu.

I am sorry but we can't ask the casino to credit your winnings if there is no proof of a win.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.