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I tried to make withdrawals on different days for different amounts and was unsuccessful. I asked support and they told me they were having problems with my bank. They were to give me an answer and it's been 11 days since I have an answer. I want to withdraw my money and it is already possible.

tentei efetuar saques em dias diferentes em montantes diferentes e nao obtive sucesso. Perguntei ao suporte e me disseram que estavam com problemas para o meu banco. Ficaram de me dar uma eesposta e ja fazem 11 dias que nao tenho resposta. Quero sacar meu dinheiro e jao é possivel.

Dear Lua,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account? Any specific alternative has been offered to you by the casino to withdraw your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Deposit was made via credit card. Nubak. They informed me that they are having problems with this bank. But when I deposited, I was not warned that I could not withdraw to that bank. And they also didn’t provide me with any other way to withdraw the money, I’m still waiting for their response for more than 13 days

Foi efetuado deposito via cartao de credito. Nubak. Me informaram que estao com problemas com esse banco. Mas quando eu depositei nao me avisaram que nao poderia sacar para esse banco. E tambem nao me forneceram nenhuma outra forma de sacar o dinheiro, ainda estou esperando resposta deles a mais de 13 dias

Thank you very much, Lua, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lua,

I looked at your complaint and will do my best to help you. I would like to invite Mostbet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Yes, I've been trying to make a withdrawal for 14 days. I made a deposit via a nubank card, the deposit was accepted on the spot. After 3 weeks of playing I try to make a withdrawal and as refused, I already feared making several types of withdrawal and all were refused. I was informed by the game support that mostbet is having difficulties with the nubank bank. But I was not offered any other type of withdrawal option. I thought it was funny that no time to deposit money came in on the spot without

no problem. Because they didn't inform me

that it was not possible to withdraw to that bank, since it is only possible to withdraw to the same deposit bank.

Sim, estou tentando efutar um saque ja faz 14 dias. Fiz deposito via cartao nubank o deposito foi aceito na hora. Depois de 3 semanas jogando tento efetuar saque e da como recusado, ja temtei efetuar diversos tipos de saque e todos foram recusados. Fui informado pelo suporte do jogo que o mostbet esta com dificuldades com o banco nubank. Mas nao foi me oferecido nenhum outro tipo de opcao de saque. Achei engracado que nao hora de depositar entrou o dinheiro na hora sem

problema algum. Porque nao me informaram

que nao era possivel saque para esse banco, ja que so é possivel saque para o mesmo banco de deposito.

We would like to ask the Mostbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello, Dear Lua and Casino Guru!

We always strive to improve our clients experience and appreciate the opportunity to resolve the situation. We checked the information, the player Lua made a successful withdrawal after posting a complaint, on 30.10.2020.

We apologize for the inconvenience and hope our response satisfies the complaint.

Have a nice day!

Regards, Mostbet.

Dear Lua,

please, could you confirm?

Dear Lua ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we have assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.