N1 Casino - Il giocatore suggerisce un malfunzionamento del sistema di un gioco specifico.

Hello, the slot game Beowulf from Pracmatic is not running correctly at N1 Casino and also with you.

If you have all 4 Beowulf pictures on the first reel, the respin is played but the replay spins are not counted. No matter how you play it, you only get a maximum of 3 spins.

Please check it out.

Thank you

Hallo,beim N1 Casino und auch bei euch läuft das slotgame Beowulf von Pracmatic nicht korrekt.

Wenn man auf der ersten Walze alle 4 Beowulf Bilder hat wird der Respin gespielt aber die Wiederholungsspins werden nicht mitgezählt.Egal wie man es spielt man bekommt nur max.3 spins.

Schaut mal bitte danach.

Danke

Dear Hans,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to inform you that our dedicated team has started testing already and will inform us about the outcome in the following days. Could you please advise if you have contacted the casino already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Hans,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.