Wild Tokyo Casino - I documenti del giocatore vengono rifiutati con conseguente ritardo nel ritiro.

Hi there. I'm having a particular issue. I've registered with Wild Tokyo08 Casino and have repeatedly made deposits. I've now won 1500 and have cashed out 3x500 euros. But now, the problems are starting. I've uploaded everything, and they keep telling me over and over to upload the documents. Moreover, my Portuguese ID card is being labeled as a citizen card and is not accepted. That's my legitimate ID!! I've sent everything including selfies and nothing is getting accepted!

Moin. Ich habe folgendes Problem. Habe mich bei wildtokyo08 Casino angemeldet und immer wieder eingezahlt. Nun habe ich 1500 gewonnen und habe 3x500 Euro ausgezahlt.. nun kommen die Probleme.. ich habe alles hochgeladen und die schreiben mir immer und immer wieder ich soll die Dokumente hochladen. Und mein Portugiesischer Personalausweis wird als Bürgerkarte abgestempelt und nicht akzeptiert. Das ist mein verdammter Ausweis!! Selfie usw wurde alles geschickt und nichts wird akzeptiert!

Hello bastosro86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tokyo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

It's done, I was so annoyed that I gambled everything away and the casino was happy... I had my account blocked there... It's a scam from them and the process ran for a week... The casino is looking for excuses and want to have the most unusual documents... I've never experienced anything like that... I prefer to continue playing at betti.com, where everything was accepted and paid out smoothly. I advise each of you not to play this dirty casino

Hat sich erledigt ich war so genervt das ich alles verzockt habe und das Casino hat sich gefreut.. hab mein Konto dort sperren lassen... Das ist eine masche von denen und der Prozess lief ne Woche... Das Casino sucht Ausreden und wollen die ungewöhnlichsten Dokumente haben.. sowas habe ich noch nie erlebt.. ich spiele lieber weiter bei betti.com da wurde alles reibungslos akzeptiert und auch ausgezahlt. Ich rate jeden von euch nicht dieses drecks Casino zu spielen

Hello bastosro86,

Please be sure to always wait at least 14 days for a withdrawal to be processed in the future. As per this issue, as you have played away the balance, we will be closing the complaint.

Best luck in the future.

Regards,

Nick