BC.Game Casino - Le vincite del giocatore non vengono riaccreditate dal casinò.

Hello, what happened is as follows: I withdrew approximately 79,396 EOS from BC.game and sent it to a bybitdeposit address with the memo 500066481, which I mistakenly entered instead of the correct memo 500066841. Realizing this, I proceeded to open a ticket with bybit to recover the misplaced EOS, an option they provide for such instances. Fortunately or unfortunately, they did indeed recover the assets but they always return them to the sender account, in this case, BC.game. They provided me with the TXID of the return transaction to the aforementioned EOS wallet, deducting only a 0.5 EOS handling fee. I then contacted BC's support to credit these EOS to my account for me to use or withdraw as I please, but they have neither done so nor provided me with coherent responses, essentially, they are attempting to take possession of my funds.

hola lo que paso fue lo siguiente yo retire desde BC.game la cantidad 79,396 EOS hacia la dirección de bybitdeposit al memo 500066481 (que puse incorrecto) el correcto era 500066841, en este paso yo me equivoque con el memo como ya lo mencione, por lo cual me dispuse a realizar un ticket para la recuperación de esos EOS opción que da bybit para estos casos, afortunadamente o desafortunadamente ellos realizaron la recuperación de los activos pero siempre los regresan a la cuenta del remitente que en este caso es de la bc para lo cual me mandaron el TXID de la devolución a dicha cartera de los mencionados activos solo con un descuento de 0,5 EOS por las comisiones de la recuperación, entonces me pongo en contacto con soporte de BC para que me acreditaran esos EOS a mi cartera para jugarlos o retirarlos o lo que me venga en gana hacer con ellos pero ellos no me los acreditan ni me dan respuestas coherentes osea me los quieren robar.

Hello ElprofeMillo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever withdrawal through this method? When was the last time you spoke to the casino and what was it about?

Please note that it might take some time for the casino to locate the refunded money and to pair it with your account so I would definitely give them a week or 2 to resolve the issue.

Looking forward to your answer.

Regards,

Nick

The summary is correct, just as it happened.

El resumen es correcto, tal cual eso paso.

Hello Nick, thanks for the support, regarding your questions, I tell you that my account is not verified because their verification program has rejected it. I contacted support and they did not give me help, I sent an email to kyc@bcgame.com and they didn't give me a solution either, I would still like help with this KYC issue, the second question is NO, I have already made other withdrawals by this method and also a few dozen deposits from that wallet, I spoke with them since the 18th February and these have been their responses:

• I regret to inform you that we cannot issue refunds for transactions that have already been sent to the receiving address you have provided to us.
• Upon checking of our Relevant Team regarding your transaction it is already refunded back to your account.
• Please contact your receiving wallet! 😀
• You can contact your wallet provider for further assistance
• We are sorry sir, but for now please try to contact your portfolio support desk who will be able to assist you in this regard. Please contact them Thank you.
• Once the status is correct we have nothing to do about it, the funds have already been sent to the receiving address you provided.
• Please always check the details entered before continuing with your deposit or withdrawal to avoid the same problem in the future.
• Please ignore my last message sir, Upon verification, the funds have already been sent from our end however your receiving wallet support will be able to assist you in this regard. Please contact them Thank you.
• Contact your receiving wallet. Thank you
• Please check the details you enter to prevent this from happening again.
• 
  

Those are the final answers, if you use screenshots of the conversations, I will gladly send them to you or if you use the entire conversation, I will also gladly provide them to you.

Kind regards

Hola Nick, gracias por el apoyo, respecto a tus preguntas te comento que mi cuenta no esta verificado por que su programa de verificación me lo ha rechazado me puse en contacto con soporte y no me dieron ayuda, mande correo a kyc@bcgame.com y tampoco me dieron solución, igual me gustaría que me ayudaran con este tema de kyc, la segunda pregunta es NO, ya he realizado otros retiros por este método y también unas decenas de depósitos desde esa wallet, hable con ellos desde el día 18 de febrero y estas han sido sus respuestas:

• Lamento comunicarle que no podemos realizar reembolsos de transacciones que ya han sido enviadas a la dirección de recepción que nos ha facilitado.
• Upon checking of our Relevant Team regarding to your transaction it is already refunded back to your account.
• Please contact your receiving wallet! 😀
• You can contact your wallet provider for further assistance
• Lo sentimos señor, pero por ahora por favor trate de ponerse en contacto con su cartera de recepción de apoyo será capaz de ayudarle en este sentido. Por favor, póngase en contacto con ellos Gracias.
• Una vez que el estado es correcto no tenemos nada que hacer al respecto, los fondos ya han sido enviados a la dirección de recepción que usted proporcionó.
• Por favor, compruebe siempre los datos introducidos antes de continuar con su depósito o retirada para evitar el mismo problema en el futuro.
• Por favor, haga caso omiso de mi último mensaje, señor, Tras la comprobación, los fondos ya han sido enviados desde nuestro extremo sin embargo su cartera de recepción de apoyo será capaz de ayudarle en este sentido. Por favor, póngase en contacto con ellos Gracias.
• Póngase en contacto con su monedero receptor. Gracias
• Por favor, compruebe los datos que introduce para evitar que esto vuelva a suceder.
• 
  

Esas son las respuestas finales si ocupas capturas de pantalla de las conversaciones con gusto te las envió o si ocupas toda la conversación también con gusto te las proporciono.

Saludos Cordiales

Hi,

Please provide more details so we can check this and help you further:

1. Provide the order id of your withdrawal
2. Provide the transaction id of the refund
3. Screenshot or email copy of the conversation with bybit

Best Regards

PANDA - BC.GAME

Hello ElprofeMillo,

Please reply to the casino and provide them all the requested information as soon as possible.

Hello, thank you very much, of course I sent you the required information.

1. Order withdrawal:

A-1791139877879096526

2. Refunded TXID: 4a629388317c81f384d44297982f8c2c134316256efacb65de2f24f5fc8a940c

3. Conversation with Bybit:

Dear Bybit trader

Thank you for contacting Bybit Support.

After verification, we are pleased to inform you that your lost tag auto-recovery request for EOS (https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee) has been successfully refunded to the sending wallet address on Feb-18-2024, 07:43:12 PM MT.

TXID refunded- https://bloks.io/transaction/4a629388317c81f384d44297982f8c2c134316256efacb65de2f24f5fc8a940c

You can check the shipment status on the Asset Recovery Page for more details. If you have not received the asset, please provide the TXID to the customer support team of the receiving wallet or respective exchange for assistance in this matter.

Please feel free to contact us again if you need help. Thank you so much.

With a cordial greeting

Bybit Support | Help Center

I send screenshots of what is required.

Kind regards

Hello, thank you very much, of course I sent you the required information.

1. Order withdrawal:

A-1791139877879096526

2. TXID reembolsado: 4a629388317c81f384d44297982f8c2c134316256efacb65de2f24f5fc8a940c

3. Conversación con Bybit:

Estimado trader de Bybit

Gracias por ponerse en contacto con Soporte de Bybit.

Tras verificarla, nos complace informarle de que su solicitud de auto-recuperación de etiqueta perdida para EOS (https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee) ha sido reembolsada con éxito a la dirección de billetera remitente en Feb-18-2024, 07:43:12 PM MT.

TXID reembolsado- https://bloks.io/transaction/4a629388317c81f384d44297982f8c2c134316256efacb65de2f24f5fc8a940c

Puede comprobar el estado del envío en la Página de recuperación de activos para obtener más detalles. Si no ha recibido el activo, por favor proporcione el TXID al equipo de atención al cliente del monedero receptor o del exchange respectivo para que le ayuden en este asunto.

No dude en volver a ponerse en contacto con nosotros si necesita ayuda. Muchas gracias.

Con un cordial saludo

Soporte de Bybit | Centro de Ayuda

Envío capturas de lo requerido.

Saludos Cordiales

Any update on the complaint?

alguna actualizacion sobre la queja?

Dear BC.Game,

Were you able to locate the player's balance which got refunded?

There is only 1 day left for bc.game to respond. It's too bad that they don't pay attention to their reputation and take care of their clients.

solo 1 dia le queda a bc.game para responder que mal que no le pongan atencion a su reputacion y a cuidar a sus clientes.

Hello,

Your issue has already been forwarded to the relevant team. However, resolution may take time as we need to authenticate the transaction and complete proper verification. We do not accept refunds to addresses without the correct memo or sent to the incorrect address. Unfortunately, we must wait until everything is clarified. We will keep you updated with further details.

Best Regards,

BC.GAME

Dear BC.Game,

The timer will be prolonged by another 7 days. Please let us know in case of any further updates.

It is so difficult to locate that transaction with Blockchain technology being so transparent and traceable!!!

Es tan dificil localizar esa transacción siendo la tecnología Blockchain tan transparente y rastreable!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

First of all, we would like to apologize that this took time. Here is the code that the user can use to claim their refund. code can be claimed at https://bc.game/bonus

$[BCGAME-1FT7DICXS75GE3BLBK5MIN4SVGI]$

Best Regards

PANDA - BC.GAME

Thank you very much BC for the code and thank you very much casinoguru for the help in this case. Greetings and blessings to both of you.

Muchas gracias BC por el codigo y muchas gracias casinoguru por la ayuda en este caso Saludos y bendiciones para ambos.

Dear ElprofeMillo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru