22bet Casino - Il giocatore sta lottando per ritirare le sue vincite.

The bookmaker is not accepting me to make any withdrawals.

The deposit was made in my name.

A casa de apostas não esta aceitando eu realizar nenhum saque.

O deposito foi feito de conta em meu nome.

Dear roquejunio0,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good afternoon.

My account has not been verified because the house does not make room for verification when opening the account and claims that it will ask later.

I try to withdraw the winnings and the house puts me in contact with email. When I enter, I send documentation together and they don't even respond and don't let you make the withdrawal. The deposit was made on my own account.

Boa tarde.

A minha conta não foi verificada porque a casa não abre espaço para verificação ao abrir a conta e alega que ira pedir posteriormente.

Eu tento retirar os ganhos e a casa coloca pra entrar em contato com e-mail. Ao entrar eu mando documentação junto e sequer respondem e não deixam efetuar o saque. O deposito foi feito de conta própria minha.

Dear roquejunio0,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello, we apologize for the delay in responding. We would like to confirm that the player's withdrawal request was processed successfully on 25 January 2023 at 20:50:41.

We appreciate your loyalty to our online casino and endeavor to provide fast and reliable services. If you have any questions or need more information, feel free to contact our support team. We are always ready to help you.

Thank you for choosing our casino and we wish you good luck in your future games.

Dear roquejunio0,

Can you confirm if your withdrawal has been processed so we can close this case as resolved?

Dear roquejunio0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the latest message from the casino representative, we believe that the complaint has been resolved. However, since roquejunio0 did not respond, we must close it with the status: player stopped responding.

We’ve reopened this complaint at the request of roquejunio0. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player notified us by email that the issue has been resolved.